Closed Cropping photos for avatars and covers has stopped working.

[Yurensiy]

I don't know why photo cropping for avatars and covers stopped working. Maybe it's because of some edits I made earlier?

 

[proxybunker]

i will look into it later when back at the desktop

 

[proxybunker]

I don't know why photo cropping for avatars and covers stopped working. Maybe it's because of some edits I made earlier?
View attachment 331

One thing that you can check is to make sure the extension image GD is installed and activated on your server. If that is not enabled, then cropping will not work.

 

[Yurensiy]

On. Working...

 

[Yurensiy]

When uploading an avatar or cover photo, this error appears.

 

[proxybunker]

When uploading an avatar or cover photo, this error appears.

View attachment 333

that’s a difrent error i test the upload about 20 mins ago and it was uploading just not letting you crop the images

 

[proxybunker]

When uploading an avatar or cover photo, this error appears.

View attachment 333

also the crop looks to be working

 

[Yurensiy]

Everything still doesn't work for me...

 

[proxybunker]

Everything still doesn't work for me...

Okay. Do a hard refresh on your browser to clear any cache, in case it's just cached files on your browser.

Also test on a mobile device if possible, as that's why I tested it on

 

[Yurensiy]

I cleared the cache and checked it on both my mobile and PC. The result is the same. I can't figure out why this is happening at all

 

[proxybunker]

I cleared the cache and checked it on both my mobile and PC. The result is the same. I can't figure out why this is happening at all

I will look into it tonight when I'm back home, when I'm on the desktop.

 

[proxybunker]

 

[proxybunker]

I cleared the cache and checked it on both my mobile and PC. The result is the same. I can't figure out why this is happening at all

 

[Yurensiy]

I can't figure out why this is happening. Avatars cut fine, but covers won't...
Cache is disabled

 

[proxybunker]

Hello @Yurensiy,

After careful consideration, we have decided to close this support ticket thread as we have not received any communication from you in the last five days. If you have any further inquiries or require assistance, please feel free to get in touch with us or open a new support ticket. We are committed to providing you with the help you need. Thank you for your understanding!